Return Policy for Hidden Cameras, Surveillance Equipment
We at SNKOUTLET.COM strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Snkoutlet's product page.
All returns, refunds, or exchanges must be approved by Snkoutlet.com before any products are returned.
We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact firstname.lastname@example.org or call (718) 595-2159 before placing an order.
RETURN POLICY: All our hidden cameras,
surveillance equipment, and other hi-tech products are special ordered
by the person ordering and are NOT subject to cancellations. Due
to the nature of our product line, returns will only be accepted for
products damaged upon shipment to the customer or if an product is
defective. All returns must be authorized by SNKOUTLET.COM before
product(s) is returned. All products must be returned in the original
packaging. SNKOUTLET.COM will replace the defective items only! We will
not give refunds.
Any return must be authorized by a representative of
SNKOUTLET and under no circumstances will returns be accepted otherwise.
Authorization and shipping instructions must be obtained from SNKOUTLET.
No returns will be authorized after five (5) Business days of receipt
of product(s) by the customer.
All Stun Guns and TASERS have a lifetime warranty. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SNKOUTLET.COM WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all SNKOUTLET products to
be free of defects in workmanship and material for 90 days (unless
manufacturer's warranty is longer; please call) after sale to the
customer. We will replace or repair the product(s) at our option
providing there is no evidence of customer misuse, or alteration.
Items Beginning With the Letters "MG" Warranty Information
SNKOUTLET.COM offers a one (1) year warranty on every product
begining with the letters "MG" ,effective from the date of purchase.
This warranty is not transferrable beyond the dealer and the original
APPLIES TO ALL PRODUCTS SNKOUTLET OFFERS
In no event shall SNKOUTLET be liable for any direct or indirect, incidental, special or consequential loss or damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the products, even if SNKOUTLET.COM had been advised of the possibility of such damages. This limitation is intended to apply and does apply without regard to whether such damages are claimed, asserted or brought in an action or claim in tort or contract law, or on the warranty, or under any other law or form of action except in relation to liability for death or personal injury, for which no limit applies, the liability of SNKOUTLET.COM to you for loss or damage arising under this agreement shall not exceed in aggregate the cost of replacing the affected product.
Nothing in this agreement shall be taken as excluding or attempting to exclude or in any way restrict any liability for death or personal injury to the extent arising directly from the negligence of SNKOUTLET.COM or that of its employees or agents.
RETURN PROCEDURE FOR "MG" PRODUCTS
To return a defective product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RMA#) within one year of the original ship date by emailing INFO@SNKOUTLET.COM.
2. Please provide the following information when requesting a Return Authorization #: Original order number (located in the conformation email), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging with all components, manuals, cables, and accessories are included.
4. For your protection, use a "traceable" shipping method such as UPS Ground.
5. After contacting us we will give the address to use for the return of the defective item.
6. Return the merchandise within 15 days of issuance of the RMA#. Print the Return
Authorization # clearly on the outside of the package.
PACKAGES WITHOUT A Return Authorization # WILL BE refused.