Shipping & Return Policies

Return Policy for Hidden Cameras, Surveillance Equipment

We at SNKOUTLET.COM strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Snkoutlet's product page.

All returns, refunds, or exchanges must be approved by Snkoutlet.com before any products are returned.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact info@snkoutlet.com or call (718) 595-2159 before placing an order.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer or if an product is defective. All returns must be authorized by SNKOUTLET.COM before product(s) is returned. All products must be returned in the original packaging. SNKOUTLET.COM will replace the defective items only! We will not give refunds.

*Special exceptions may be made on a case by case basis determined by SNKOUTLET.COM. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from SNKOUTLET.COM

Any return must be authorized by a representative of SNKOUTLET and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SNKOUTLET. No returns will be authorized after five (5) Business days of receipt of product(s) by the customer.

Dvd's cannot be returned or exchanged after purchase.

All Stun Guns and TASERS have a lifetime warranty. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SNKOUTLET.COM WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all SNKOUTLET products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

DISCOUNTS: If you plan on buying large quantites of our products, please contact us info@snkoutlet.com. If you are an installer of surveillance equipment and would like to use us for your supplies contact us info@snkoutlet.com about discounts.

We ship by UPS Ground mainly. We do however use other delivery services from time to time. If you have a special delivery request, contact SNKOUTLET.COM. Further charges will be applied to your order if request is granted.

We use two different locations for shipping. If you place an order for two or more items, you may receive an e-mail giving you two different tracking numbers for your order.

Items Beginning With the Letters "MG" Warranty Information

SNKOUTLET.COM offers a one (1) year warranty on every product begining with the letters "MG" ,effective from the date of purchase. This warranty is not transferrable beyond the dealer and the original enduser.

At our discretion, we will repair or replace the product with the same or better.

Please keep in mind that any return may be subject to a 20% restocking fee.

The warranty is voided when damage is caused by:

* Improper handling, neglect or failure to operate the product following the directions provided.
    * An outside force beyond the control of MGI (eg. flood, fire).
    * Any repair or opening of the product by the dealer or end-user.

  Normal wear and tear is not covered by warranty.

Before submitting a product for return, please contact technical support at info@snkoutlet.com or 718 595 2159 for troubleshooting.

In the event that we are unable to troubleshoot the product, please follow the return procedures outlined below.

All returned merchandise must be in the original packaging, in “like new” condition with all
components, manuals and cables included. Products using accessories such as batteries and
SD cards must be returned with the factory-sealed accessory. Product that is returned
incomplete will be shipped back to the customer at their expense. Merchandise returned
with missing items will not be refunded.

Return shipping charges are the sole responsibility of the dealer or the end-user.

We may require proof of purchase before servicing any product. We reserve the right to refuse service on any product deemed not to have been purchased from us.

APPLIES TO ALL PRODUCTS SNKOUTLET OFFERS

In no event shall SNKOUTLET be liable for any direct or indirect, incidental, special or consequential loss or damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the products, even if SNKOUTLET.COM had been advised of the possibility of such damages. This limitation is intended to apply and does apply without regard to whether such damages are claimed, asserted or brought in an action or claim in tort or contract law, or on the warranty, or under any other law or form of action except in relation to liability for death or personal injury, for which no limit applies, the liability of SNKOUTLET.COM to you for loss or damage arising under this agreement shall not exceed in aggregate the cost of replacing the affected product.

Nothing in this agreement shall be taken as excluding or attempting to exclude or in any way restrict any liability for death or personal injury to the extent arising directly from the negligence of SNKOUTLET.COM or that of its employees or agents.

RETURN PROCEDURE FOR "MG" PRODUCTS

To return a defective product, please follow the steps outlined below.

1. Obtain a Return Authorization Number (RMA#) within one year of the original ship date by emailing INFO@SNKOUTLET.COM.
2. Please provide the following information when requesting a Return Authorization #: Original order number (located in the conformation email), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging with all components, manuals, cables, and accessories are included.
4. For your protection, use a "traceable" shipping method such as UPS Ground.
5. After contacting us we will give the address to use for the return of the defective item.
6. Return the merchandise within 15 days of issuance of the RMA#. Print the Return

Authorization # clearly on the outside of the package.

PACKAGES WITHOUT A Return Authorization # WILL BE refused.